Privacy

 

Privacy Policy

What Information Do We Collect?

We collect various types of information depending upon how you use our site.

  • When you order from us, we collect your name, address, email address, phone number, and credit card number with expiration date.
  • When you order from us, we retain a record of your purchases.
  • When you submit an inquiry, we need your name, email address, telephone number and message to respond.
  • We may also collect information about your usage of the site for analysis purposes and to enhance your site experience.

Examples of the information we may collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; email address; computer and connection information such as browser type and version, operating system, and platform; the connection to, through, and from our Web site, including date and time; cookie number and products you viewed or searched for.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

  • To process orders or to respond to inquiries.
  • To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.
  • To enhance your online experience. For example, we may use it to recognize you and welcome you to the site.
  • For marketing and promotional purposes. For example, we send out e-mails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services.
  • We may send you an email offer. We do this only if you have indicated previously that you are willing to receive email offers. Each time we send an email offer, we provide you with the opportunity to opt out of receiving future email offers.
  • EDC Languages respects your privacy. We will not call you unless you have indicated telephone as your preferred contact method. In addition, your personal information including your phone number will not be sold or given to any third party.

Is My Information Secure?

  1. EDC is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

 

Return/Refund Policy

  1. Reason for refund: Any refund will be valid within 2 months from the date of payment. Students should report to EDC within 2 working days after the first lesson.  EDC is responsible of appointing a new replacement. If the second teacher is still not satisfied, student is valid for a refund. If student is ONLY available in specific time and dates, student must state in this agreement, otherwise, all the lessons time should be mutually agreed between teachers and students, always one week notice and teacher will provide his/her timetable for scheduling.  In case of refund, the lesson will be charged according to the current packages with the number of lessons purchase with charge HK$500 administration fee.
  2. Refund will not be valid if the student is (a) unable to show the original receipt. (b) personal reasons are not valid for refund. (c) inactivated for more than two weeks without any notifications in writing.
  3. Student should make sure your needs and situations before enrolling this program. Upon receiving the refund notice, we will check and reply the amount of the refund balance within 7 working days. The payment of the refund will also be available within 7 working days after the refund balance is mutually agreed.

 

Disclaimer

Due to the changing nature of the Internet, EDC reserves the right to change this policy at any time.

How Can You Contact Us?

If you have any questions or comments about this policy, or want to modify or delete your personal information or opt-out/unsubscribe, please call 2528 5200, via email: recruit@hkedc.com or use the contact-us form. You also could send mail or visit us in person to 1401, 14/F., Methodist House, 36 Hennessy Road, Wanchai, Hong Kong.

 

在EDC,我们尊重客户,并了解您对隐私的疑虑。因此,EDC语言培训有限公司(下称”公司”)制订了隐私政策,确保在既安全又负责的状况下处理您的个人信息。

 

您同意

当您将自己的个人信息递交给公司网站时, 您就自动接受公司按以下隐私条例所述之目的,注册并存储该个人信息。您同时也同意放弃就本隐私条例采取任何行动的权利。

 

关于您的信息

当您填写公司网站任一表格时,我们需要收集您的一些信息。这些信息包括但不限于您的姓名、电子邮件、电话号码以及地址。我们不会对外泄露你的个人信息, 只由公司及EDC集团内相关企业用于促销目的。

 

关于公司网站所有访问者的信息

公司可能从公司网站中收集特定用途的信息,如网站的总访问量以及访问频率。该数据仅为累计之用,并不涉及到私人信息。

 

对于COOKIES的使用

公司运用了一种称作“cookies”的技术手段。Cookies是为了保存记录而从网站转送至个人电脑硬盘的信息。虽然Cookies会识别用户的电脑,但他们不收集个人识别信息。我们并不把Cookies收集到的信息与其他个人识别信息加以综合,以确认你的身份、你的帐号名称或是电子邮件地址。多数浏览器会自动接受COOKIES,但您通常可以改变你的浏览器设置来阻止它。或者,您也可以将浏览器设定为在每次遇有cookie要求时进行通知,这么一来您便可以决定是否接受。在许多状况下,您的浏览器工具条的帮助功能可以教您一步一步地进行设定。如果您如此操作,您将有可能无法充分利用我们网站的优点。

 

正确性

公司将会,但非义务地,根据您的请求或满足自身原因,改变或删除任何不完整、不正确或过时的个人信息数据。

 

数据安全

公司收集的个人信息将会存储在安全的操作环境中而不会公诸于众。

 

隐私政策不涵盖的领域

此隐私条例仅适用于公司网站,并不涉及我们所链接的其它公司或机构网站。

 

退款:

所有已付學費,如因“個人理由”、“感覺或誤解”、“第一節缺課”或“付款兩個星期後”都不能退款。我們只對老師或教學情況有關才可申請退款,必定在第一節課後48小時內及 訂第二節課前提出,我們會以協商方式解決問題,或更換老師。如第二位導師都覺得不滿意, 可無條件退還未上課之餘款但加收HK$500手續費. 所有課程在訂第二節課後, 一律不能退款。簽名後, 已同意及瞭解我們的教學方法、教材和老師的最低標準(以網站資料為準)。如在課程內容和老師資格的情況下, 未能達到官方網站描述的標準,方可申請退款。如不在以上情況下申請退款,或本中心在個別情況下, 允許學生退款,退款手續費+ HK$500或總已付費用的30%作為行政費, 以最高為准。所有申請退款必須要提供有效的報名表複印本和正式收據方可接受申請. 我們會在收到申請後7個工作天內計算退款, 雙方確認退款後7個工作天內發放退款。可退餘款 = 已付總學費 – 已訂的課時和已上課時學費(以當時最高每小時學費為准)-  (如學生付費時的手續費-如:信用卡3.5%; EPS0.05%)退款手續費 – (如有)其他不能退款的費用 (如 書費)。

 

免责声明

基于网络多变的性质,公司保留随时对本政策进行修改的权利。如果我们决定修改我们的隐私政策,我们将会在此页中公布这些调整。

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